01
The ticket becomes a case.
Order, customer history, plan, shipping status and sentiment are pulled together before a word is written.
71% resolved, no human
One ticket → real fix
AI support that does the work
AI support should just fix it.
Resolvio answers your customers in chat and email, then does what a good agent would: refunds the order, changes the plan, reships the parcel, and books the callback, inside the limits you set.
0percent of tickets resolved end to end
0actions that always need a human
0help-desk and store integrations
0refunds outside policy this quarter
The actual category
Not a chatbot. A support agent.
Most AI support tools paste help-center links. Resolvio closes the ticket: it reads the account, takes the action, and tells you exactly what it did and why.
Read
02
The answer and the action happen together.
Refunds, reships, plan changes and address fixes run through your real systems, not a separate script.
03
Risky actions get checked first.
Refund limits, fraud signals, VIP accounts, chargebacks and legal threats always follow your rules.
04
Every action is on the record.
Each ticket keeps the policy it used, the action it took and the reply it sent, ready for review.
One ticket. Five systems.
Here is what happens in the few seconds between a customer's message and a closed ticket.
Intake
Understand the customer.
Message readAccount foundIntent refund
A messy message becomes a clear request with the order, the customer and the right policy attached.
Context
Order + history.
Order loadedHistory checkedTone upset
Resolvio sees what your best agent would see: past tickets, lifetime value, and whether this already happened twice.
Action
Refund, reship, rebook.
Refund issuedLabel createdCredit applied
The action runs in Shopify, Stripe or your own system, with the same permissions a human agent would have.
Guardrails
No made-up answers.
Policy passedFraud passedLimit RESOLVED
Resolvio is allowed to say it doesn't know and hand off. That honesty is what makes its answers worth trusting.
Reply
Close the loop.
Reply sentPricing trackedSurvey queued
The customer gets a clear reply, a tracking link and a one-tap satisfaction survey.
Intake
Understand the customer.
Message readAccount foundIntent refund
A messy message becomes a clear request with the order, the customer and the right policy attached.
Context
Order + history.
Order loadedHistory checkedTone upset
Resolvio sees what your best agent would see: past tickets, lifetime value, and whether this already happened twice.
Action
Refund, reship, rebook.
Refund issuedLabel createdCredit applied
The action runs in Shopify, Stripe or your own system, with the same permissions a human agent would have.
Guardrails
No made-up answers.
Policy passedFraud passedLimit RESOLVED
Resolvio is allowed to say it doesn't know and hand off. That honesty is what makes its answers worth trusting.
Reply
Close the loop.
Reply sentPricing trackedSurvey queued
The customer gets a clear reply, a tracking link and a one-tap satisfaction survey.
Industries
Every business gets its own playbook.
Resolvio learns your policies, tone and systems, so a skincare brand, a SaaS company and an airline each get support that sounds like them.
Resolved is not a vibe
A ticket only closes when the problem is fixed.
Resolvio's edge is that it refuses to bluff. When it cannot act safely it hands off with a summary. That is the difference between a chatbot and a support agent.
Refund
Identity is confirmed before any account detail is shared or changed.
Policy
A customer only ever sees their own orders, invoices and messages.
Refunds
Refunds and credits stay inside the amounts and reasons you approve.
Accuracy
Answers come from your help center and policies, never from a guess.
Escalation
Angry, VIP, legal and safety tickets go straight to a person.
Channels
Chat, email, SMS and social replies follow the same rules.
No fake closes
A ticket is never marked solved because the customer stopped replying.
Audit
Every action keeps a receipt: what was asked, what policy applied, and what was done.
Action audit log
The supervisor's view support never had.
Every refund, reship and plan change Resolvio makes is listed with the ticket, the policy and the reply, so your team can review any decision in seconds.
The ticket is read and classified.
Intent, order and sentiment are attached before anything happens.
The action is taken and logged.
Refunds and changes run in your systems and appear in the audit log instantly.
The reply says exactly what happened.
No vague promises. The customer is told what was done and what happens next.
Ticket receipt
Resolved by Resolvio
⌁
| Ticket | #48213 |
| Policy | Damaged item |
| Action | Reshipped |
| Human needed | 0 |
| Customer rating | Great, 5/5 |
Not “trust the bot.” Read the log.
Weekly summary
Resolved
✓
| Act | Skincare store |
| Resolution rate | 71% |
| Guardrails | 1,204 / 1,690 |
| Limit | RESOLVED |
| CSAT | 4.7 / 5 |
The log becomes part of your QA.
Free test
Already on a help desk? Test it free.
Connect Zendesk, Intercom, Gorgias or Freshdesk and replay last month's tickets. You'll see how many Resolvio would have closed, and how.
Repeat questions
Slow refunds
Missed upsells
Weekend backlog
Wrong answers
Simple pricing
Pay for resolutions. Not seats.
No per-agent fees. You pay when a ticket is actually resolved, and handoffs are free.
MonthlyAnnual saves 20%
Starter
$99For a small store.
- 200 resolutions
- Chat and email
- Shopify and Stripe
- Audit log
Growth
$399For growing support teams.
- 1,000 resolutions
- All channels
- Most popular
- Custom policies
Scale
$999For high-volume brands.
- 3,000 resolutions
- Multiple brands
- Priority support
- QA review tools
Extra
$99/moPer extra 100 resolutions.
- $45 per 100
- No seat fees
- Handoffs free
- Cancel anytime
The short version
Answer.
Act.
Resolve.
The old chatbot era sent customers in circles. Resolvio fixes the problem and shows its work.